Frequently Asked Questions
For iPhone Users:
- Open the "Settings" app on your iPhone.
- Scroll down and tap on "General.
- "Tap "About."
- Look for the "Model Name" or "Model Number" entry (e.g."iPhone 17 Pro Max", “iPhone 11”).
For Samsung Users:
- Open the "Settings" app on your Samsung phone.
- Scroll down to the bottom and tap on "About phone."
- Look for the "Model number" or similar entry (e.g."Samsung S25 Ultra", “Samsung A05”).
We ship all orders from our Auckland-based warehouse and strive to dispatch them on the same day the order is placed. However, during peak times, shipping may take up to three working days due to high order volumes. If there’s a delay, we’ll notify you via email.
Yes! You can pick up your order from our warehouse at: 📍 Unit 1/35 Greenmount Drive, East Tamaki, Auckland
Pickup hours: Monday – Friday: 9:00 AM – 5:00 PM Feel free to contact us if you have any questions!
Yes! We offer a 30-day no-questions-asked return policy. To be eligible for a return, the item must be unused, in resalable condition, and in its original packaging. Please note that we will process your refund only after we receive the returned item.
To initiate a return, simply email us or use the contact form with your order number and a brief reason for the return. If the return is not due to a faulty product, the shipping fee will be at your cost. For full details, please refer to our .