Refund policy

 

At Easy Gadgets, we specialize in offering high-quality phone accessories, and we want to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we're here to help.

Returns

Important Return Instructions: Before returning any product, please do not send your purchase back to the shipping address. Instead, contact us first to initiate a return. Once your return request is approved, we will provide you with the appropriate return address. This ensures that your return is processed efficiently and without delay.

You have 30 calendar days from the date of delivery to return eligible phone accessories. To be eligible for a return, your item must meet the following conditions:

  • Unused and in Like-New Condition: The phone accessory must be unused, undamaged, and in like-new condition, just as you received it.
  • Original Packaging: It should be returned in its original packaging, including any accessories, manuals, and documentation.
  • Proof of Purchase: Please provide valid proof of purchase, such as your order number or your account email.

Warranty for Screen Protectors:

  • Limited Warranty: Easy Gadgets does not normally provide a warranty for screen protectors. This is because the successful installation of a screen protector depends largely on personal skills and methods, which are beyond our control. As such, we do not offer a warranty for the performance or longevity of screen protectors.

  • Defective or Damaged Screen Protector: We take every precaution to ensure that your screen protector arrives in pristine condition. In the rare event that you receive a screen protector that is cracked or damaged upon arrival, please contact us within 2 days of receiving the product. We will initiate a return and provide you with a refund or a replacement at no additional cost to you.

  • Customer Responsibility: It is the responsibility of the customer to ensure that they have the necessary skills for the successful installation of a screen protector. If you encounter any issues during installation, we suggest seeking professional assistance or referring to online tutorials for guidance. Easy Gadgets is not liable for any damage caused during installation.

Non-Returnable Items

Certain items cannot be returned, including:

  • Gift Cards: These are non-refundable.

Refunds

After we receive your returned phone accessory and inspect it, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original payment method. Please allow a reasonable amount of time for the refund to be processed.

Exchanges

If you receive a defective or damaged phone accessory and need to exchange it for the same item, please contact our customer support team within 7 days of receiving the product.

If you made a wrong purchase and wish to exchange the incorrect product for the correct one, you will need to cover the shipping fee for both returning the item and sending the new item.

Shipping

You are responsible for covering your own shipping costs when returning an item, unless the return is due to an error on our part (e.g., wrong item shipped, item arrived damaged).

Contact Us

If you have any questions about our Returns and Refunds policy or need assistance with a return, please don't hesitate to contact us at info@easygadgets.co.nz or call us at +64 273762727

Policy Changes

Easy Gadgets reserves the right to modify this policy at any time. Any changes will be posted on this page.

By shopping with us, you agree to abide by the terms and conditions outlined in this policy.