Shipping policy
Introduction
At Easy Gadgets Ltd, we're dedicated to ensuring that your chosen phone accessories reach you as promptly and safely as possible. Our Shipping Policy outlines the practices we follow to deliver your products right to your doorstep.
1. Dispatch Schedule
We are committed to dispatching orders on a daily basis, except for weekends and public holidays. Typically, we aim to send out your order within 1-2 business working days of receiving it. However, if we anticipate any delays, rest assured we'll inform you in advance via email or text message.
Our order cut-off time:
3:00PM (GMT+12:00) New Zealand Standard Time (Auckland)
2. Dispatch Location
All of our orders are proudly dispatched from our warehouse located in Auckland. This centralized dispatching ensures that your products are handled efficiently and securely before they start their journey to you.
3. Pick-Up Information
For those who choose to pick up their orders, it is essential to bring your pick-up confirmation. Your order is typically ready within 24 hours, and we will notify you via email when it is available for pick-up. Please note that we do not facilitate walk-in pick-ups at our Auckland warehouse to ensure the security and efficiency of our operations.
4. Customs Duties and Taxes
Customers will be pleased to know that they are not required to pay any additional customs duties or taxes for their orders. The prices listed on our website already include Goods and Services Tax (GST). We handle all customs-related expenses, ensuring a seamless shopping experience for our valued customers.
5. Shipping Details
We trust NZ POST to handle the shipping of all our orders. Below are the detailed shipping costs and estimated delivery times for different destinations:
| Destination | Service | Cost | Non-Rural ETA | Rural ETA |
|---|---|---|---|---|
| New Zealand |
FREE Shipping On All Orders Over $49 |
$0 NZD | 1-3 business days | 3-5 business days |
| New Zealand | NZ Post (Non-signature) (Orders $0-$48.99) |
$6.99 NZD | 1-3 business days | 3-5 business days |
| New Zealand | NZ Post (Signature) (Orders $0-$48.99) |
$7.99 NZD | 1-3 business days | 3-5 business days |
| Australia | NZ Post INTL. (Signature) | $10.00 NZD | 3-5 business days | 5-7 business days |
These estimates are based on NZ POST's standard delivery timings, ensuring your phone accessories reach you in the quickest time possible.
6. Shipping Notifications
Once your order has been dispatched, you will receive an email notification directly from NZ POST. This notification will provide you with essential details about your shipment and allow you to track its journey to your location.
Thank you for choosing Easy Gadgets Ltd. for your phone accessory needs. If you have any queries or require further information regarding our shipping procedures, please don't hesitate to contact us at info@easygadgets.co.nz or call us at +64 273762727.