Frequently Asked Questions
We ship all orders from our Auckland-based warehouse and strive to dispatch them on the same day the order is placed. However, during peak times, shipping may take up to three working days due to high order volumes. If there’s a delay, we’ll notify you via email.
Yes! You can pick up your order from our warehouse at: 📍 Unit 10/22 Polaris Place, East Tamaki, Auckland
Pickup hours: Monday – Friday: 9:00 AM – 5:00 PM Feel free to contact us if you have any questions!
Yes! We offer a 30-day no-questions-asked return policy. To be eligible for a return, the item must be unused, in resalable condition, and in its original packaging. Please note that we will process your refund only after we receive the returned item.
To initiate a return, simply email us or use the contact form with your order number and a brief reason for the return. If the return is not due to a faulty product, the shipping fee will be at your cost. For full details, please refer to our .